Privacy Policy
Privacy Policy
Reviews
Where we have a copy of your personal information we may contact you to ask you to provide a review about our services and advice.
Complaints
If you make complaint to us, we will be required to use your personal information to investigate the complaint and deal with your enquiry. We have a legal and regulatory obligation to deal with your complaint appropriately.
Who do we share your information with?
In addition to the companies, organisations and other third parties mentioned above, we may also share your personal information with the following organisations or companies:
IT Service Providers who provide IT platforms or other IT services
Communication providers (e.g. telecommunications providers)
Advertisers and social media companies such as Facebook for our social media accounts or where we can contact you using your social media account
Third parties listed below but not limited to:
Two Financial Services Ltd
These companies help us to provide our services and solutions to you. We will have a contract in place with any provider who directly provides us with such direct services to ensure that they comply with their data protection obligations and ensure that they have appropriate security measures in place.
We may also share your personal information where we have your consent to do so or where we're required to do so under a legal or regulatory obligation or court order, such as the police, local authorities or the courts.
Automated decision-making systems
Digital Envision Ltd do not use any automated decision-making systems.
Fraud prevention agencies
We may on occasion be required to share the personal information we have collected from you with law enforcement agencies and fraud prevention agencies who will use it to prevent fraud, money-laundering and terrorist financing and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment.
Keeping you updated
To help us keep you informed about the products and progress of your application, we may contact you by letter, telephone, email, text message, push notifications, social media or other online messaging platforms as agreed.
If an application for a product or service is started, we will attempt to contact to regain contact with you using thee above methods if we are unable to complete your application for whatever reason.
If your preference is not to be contacted in any of the above methods please let us know at your earliest connivance, however if we are providing a service to you, we and third parties mentioned above will need to be able to send you communications. This can often be due to a legal or regulatory requirement.
If your contact details or preferences change at all it is of paramount importance that you update us as soon as possible.
Information shared outside of the EEA
At present we have no reason to share your information outside of the European Economic Area (EEA) but please be assure if we did, we would only share your personal information outside EEA, where we have your consent.
If we do share your information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA.
Protection of your personal information
The protection and security of your personal information is a matter we take very seriously, we will take as many precautions as possible in order to protect your data some of the steps we take but not limited to are listed below:
- Company security policies and standards
- Staff security awareness & training
- Role-based access controls to prevent unauthorised access to the information
- Encryption and anonymisation technology
- Anti-malware & anti-virus technologies
- Security monitoring
- Secure archiving and deletion
- Compliance with industry regulation and legislation
Your rights – Access to your personal information
If you wish to access personal information that we may hold about you, you are able to do this. This is often called a "Data Subject Access Request". You can request this information by contacting us using the details below.
For your protection we may ask for proof of identity before providing the information you have requested.
If you’re personal information is not correct
If the personal information we hold about you is incorrect you have the right to request that we correct this.
Right to suspend, limit your data
You may wish that your personal information is deleted or that we stop processing the information, you may also wish for us to temporarily suspend the processing of data we have about you. There may be occasions where we are unable to delete the data due to our legal or regulatory obligations. We will however discuss this with you if you request for your information to be deleted.
If you are not happy with how we process your personal information you should contact us in the first instance. If you're not happy with how we have dealt with your complaint you have the right to lodge a complaint with the Information Commissioner's Office. You can find their details on their website at https://ico.org.uk
How long will we retain your personal information?
If you choose to take out one of our products or services and are referred to one of the Third Parties listed above we will retain your records for a period of 6 years. Telephone calls will be retained for at least 6 years from the date the call was made.
If you do not go ahead with any product or service offered by us, your personal information will normally be deleted after 2 years unless we have another reason to keep your data, for example, if you have given your consent to receive marketing or promotional messages from us.